Shipping & Delivery Policy


Effective Date: June 2026

At Sanma Tea, we strive to ensure that your orders are processed and delivered in a timely manner. This Shipping & Delivery Policy outlines our shipping procedures and estimated delivery timelines.

1. Order Processing

All orders are processed within 1–3 business days after successful payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

In case of high order volumes, processing may take slightly longer. Customers will be informed of any significant delays.

2. Shipping Coverage

We currently ship across India. Delivery availability may vary depending on the serviceability of your location by our courier partners.

3. Estimated Delivery Time

  • Metro Cities: 3–7 Business Days
  • Other Cities & Towns: 5–10 Business Days
  • Remote Locations: 7–15 Business Days

Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, natural disasters, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Sanma Tea may offer free shipping on selected products, locations, or promotional campaigns.

5. Order Tracking

Once your order has been shipped, a tracking number and courier details will be provided via email, SMS, or WhatsApp (where applicable).

Customers can use the tracking information to monitor the status of their shipment.

6. Delivery Attempts

Our courier partners will attempt delivery as per their standard delivery procedures. If the customer is unavailable during delivery attempts, the package may be returned to us.

Additional shipping charges may apply for re-shipment of returned orders.

7. Damaged or Missing Packages

If you receive a damaged package or if any item is missing, please contact us within 48 hours of delivery with photographs of the package and product.

Claims made after this period may not be eligible for replacement or investigation.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. Sanma Tea shall not be responsible for delays or delivery failures resulting from incorrect or incomplete addresses.

9. Delayed Deliveries

While we make every effort to ensure timely delivery, Sanma Tea is not liable for delays caused by courier companies, weather conditions, strikes, transportation issues, government restrictions, or other events beyond our control.

10. Contact Us

For any shipping-related questions or concerns, please contact:

Sanma Tea
Phone: +91 62935 93715
Email: chhandaenterprise23@gmail.com
Address: D22, Tagore Park, Naskarhat, Beside Kross 9 Gym, Kolkata – 700039, West Bengal, India