Refund & Return Policy


Effective Date: June 2026

At Sanma Tea, customer satisfaction is important to us. We take great care in packaging and delivering our products. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

Due to the nature of food and consumable products, tea products once delivered cannot be returned unless:

  • The product received is damaged during transit.
  • The wrong product has been delivered.
  • The product is expired upon delivery.
  • The product package is tampered with before delivery.

2. Return Request Timeline

To be eligible for a replacement or refund, customers must notify us within 48 hours of receiving the order.

The request must include:

  • Order Number
  • Customer Name
  • Photographs of the product and packaging
  • Description of the issue

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened tea packets.
  • Products consumed partially or fully.
  • Products damaged due to customer mishandling.
  • Orders placed with incorrect address details provided by the customer.
  • Products returned without prior approval.

4. Refund Process

Once the refund request is reviewed and approved, the refund will be processed to the original payment method used during purchase.

Refunds are generally credited within 5–10 business days depending on the customer’s bank or payment provider.

5. Replacement Policy

If a product is found to be damaged, defective, expired, or incorrectly delivered, Sanma Tea may provide a replacement instead of a refund based on product availability.

6. Cancellation Policy

Orders may be cancelled only before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

If a prepaid order is cancelled before dispatch, the refund will be processed within 5–7 business days.

7. Refused Deliveries

If a customer refuses delivery without a valid reason, shipping charges and any applicable handling fees may be deducted from the refund amount.

8. Contact Us

For return, replacement, cancellation, or refund requests, please contact:

Sanma Tea
Phone: +91 62935 93715
Email: chhandaenterprise23@gmail.com
Address: D22, Tagore Park, Naskarhat, Beside Kross 9 Gym, Kolkata – 700039, West Bengal, India

Our support team will review your request and respond as soon as possible.