Exchange Policy

Effective Date: June 2026

At Sanma Tea, we are committed to providing high-quality tea products to our customers. Due to the nature of our products, we do not offer any exchange on products once an order has been delivered.

1. No Exchange Policy

All sales made through our website are final. We do not accept requests for product exchanges under any circumstances, including but not limited to:

• Change of mind after purchase.
• Customer preference regarding taste, flavor, or aroma.
• Ordering the wrong product by mistake.
• Ordering an incorrect quantity.
• Personal dislike of the product after delivery.

2. Damaged or Incorrect Products

In the rare event that you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours of delivery with photographs of the product and packaging.

Such cases will be reviewed individually and may qualify for a replacement or refund as per our Refund & Return Policy.

3. Contact Us

For any questions regarding this Exchange Policy, please contact:

Sanma Tea
Phone: +91 62935 93715
Email: chhandaenterprise23@gmail.com
Address: D22, Tagore Park, Naskarhat, Beside Kross 9 Gym, Kolkata – 700039, West Bengal, India